Jan 2 2017. $55.00 per month 1 GB + 2GB bonus plan

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I just changed my plan to the $55.00 per month unlimited Canada wide minutes. the plan
includes 1GB + 2GB bonus Shock free data.


$55 / Month

1 GB + 2 GB
 BONUS Shock-FreeTM data1
Unlimited Canada-wide anytime minutes 1000 international LD minutes only available for new activations and phone upgrades. Includes calls to India, Germany, China, Hong Kong, Bangladesh, Italy, Mexico, Australia & Taiwan. 3

Unlimited messaging (text & picture)2
Call Display, Voicemail, Call Waiting, Conference Calling and Unlimited Canada-wide Family Calling 7

Additional data $5/100 MB



When I got the conformation email from Koodo that I changed my plan ... the email said it included $55 2GB Unltd min Plan... Last time I checked 1+2 = 3   WHERE DID THE extra GB of data go?

SO I check on the self serve site and my new plan shows $55.00 per month BUT ONLY 2GB Data
THE self serve website clearly shows the $55.00 per month unlimited Canada wide minutes included 1GB + 2GB bonus Shock free data
the plan also included 1000 minutes of long distance but the long distance bonus is only available for new activations or phone upgrade ... so I'm not eligible for the 1000 minute long distance bonus 
BUT I should have 3GB total data per month
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SteveM

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Posted 2 years ago

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Chadwick, Mobile Master

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I believe the bonus data will show up on your account within 1 to 2 weeks Steve!
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SteveM

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Thanks Chadwick... guess I'll just wait and see how it pans out in a week or two
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Melissa, Employee

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Hey Steve! You should be able to see the extra data on your account right away.  Please send us a private message through Facebook or Twitter so that we can assist you further.  Thanks!

EDIT: Just saw that we were able to assist you with this.  Enjoy your new plan :)!
(Edited)
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Ahmed E

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I have had this problem as well but I was sold the 1gb data will be an add on for 5 dollars so? Does it last forever
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Allan, Mobile Master

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Any extra data should be immediately applied to your account like mentioned above. It will last until you change plans so yes you could say forever.
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Goran, Mobile Master

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No need to ask the same question in multiple threads.
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Ahmed E

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Yeah well I saw this thread after I replied to another and thought this one probably a better place to post it. I was about to delete it from the other place but you replied. Not biggy. But like I said the 1 extra gb is actually an Ad on and not in the plan?

plan is 55 dollar for 2GB but when the bill comes it has a 10 percdnt discount on the 55 which means it’s 49.50 plus 1gb for $5 that’s in ad’s on.

That makes it 54.50 before tax.

I was just curious will this stay like this or

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