j3 cant use mobile datat

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  • Updated 2 years ago
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J3 cant use mobile data - no data block - nothing overdue bill just cycled yesterday. Tried turnining on and off multiple times, pulled battery out, mobile network is on. APN set to default. Cant sign in using FB
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Jeffrey Wheeldon

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Posted 2 years ago

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Sophia, Mobile Master

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Did you use the J3 before, Jeffrey? There are many different versions of that phone and some (probably Chinese) versions might not work with Koodo at all...
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Jeffrey Wheeldon

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No i had S3, this model is j320w8
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Jeffrey Wheeldon

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Ive had it working with Koodo for months
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Chad Burr, Mobile Master

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Where did you get it.?
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Jeffrey Wheeldon

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At the Koodo store in the town where I live
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Chadwick, Mobile Master

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Did you receive a new SIM card when you got the new phone ? It's possible something went wrong with the set up. Try removing the SIM card then reboot the phone and re insert he SIM again. Hope that helps.