I've been a customer for 29 months. How come my koodo tab still isn't at 0?

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  • Updated 5 years ago
  • Answered
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Rachael Robertson

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Posted 5 years ago

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Ivan, Mobile Master

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Because you're bound to the Tab terms as they were when you signed up. The new 24 month tab does not apply to you.
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Timo Tuokkola, Mobile Master

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The policy of clearing the tab after 24 months only applies to tab redemptions made after July 14th, 2013.
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Chris Petersens

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In the even that it's not the 24 months you are wondering about, the reason why you still have tab outstanding is because the tab takes 10% of your plan and pays your phone off. If you are on a $30 plan $3 would go towards the phone every month and 29X3 is $87. If you took out 150 tab you would still have $63 left.

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