I've paid off my tab but I'm still getting charged for it. How do I get this taken off?

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  • Updated 2 months ago
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I paid off my tab a few months ago but the $21 charge is still being applied to current bills. I thought my bill was supposed to change automatically when I finished paying off my tab. How do I get this adjusted?Thanks!
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Posted 2 months ago

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Dinh, Mobile Master

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hi Katie,
As you mentioned the last bill (with a Tab payment) was several month ago, I would double check your pdf bill, and see if it was a Tab payment. It could be somethings else.
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Dennis, Mobile Master

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If you are sure you are charged incorrectly, you will need to contact Koodo.  I recommend sending them a private message via facebook or twitter and a rep can address your billing issue