I've missed the payment due date , but I've paid my bill three days later. Why am I being charged from my last bill and this month bill?

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  • Updated 1 year ago
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Dwight Osawabine

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  • frustrated

Posted 1 year ago

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Cameron Jones

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I think what you're saying is that the bill you paid includes this month and last months? That's because maybe you were carrying an unpaid balance from last month,.
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Timo Tuokkola, Mobile Master

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Probably because koodo received the payment after this months bill had been generated. If you sign into the self serve website what is the total due at the top of the page?
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Dwight Osawabine

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Total 127.55
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Ranjan, Official Rep

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Hey Dwight - last payment we have from you is from Nov. 28. Your most recent bill issued on Jan. 5 accounts for this past due from Dec. plus charges the current months charges. 
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Dwight Osawabine

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Would you require reference number from my mobile banking to confirm both bills were paid?
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Dwight Osawabine

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How long does it take to receive a payment ?
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David, Mobile Master

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Usually 3 - 5 business days, though sometimes 7.