I've had my phone for a couple of years now.Prepaid 35$. When I dial *611, it immediately hangs up on me and will not go any further.

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I've had my phone for a couple of years now... Prepaid 35$. I've topped up many of times over the years and tonite I cannot get anywhere. When I dial *611, it immediately hangs up on me and will not go any further. Then I resorted to trying online. That will not recognize my top up aswell. Is it just me? or is there some others experiencing the same thing tonight?
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Coral Gunn

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Posted 3 years ago

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Natalie

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Same thing is happening to me too...
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Yannick

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Hi there, is it working now? Maintenance on our website would usually happen during the night and could prevent from topping up your account. Keep us updated! Thank you!

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R. Hop

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Same thing here in BC, June 12th. midnight. During important call with close friend, SMS message said to call *611 to add another booster. Okay, no problem. Account had $37.50.
Dialling *611 several times would just hang up. Major problem now and mild panic!
Okay, go online and do it there. Have to find a Wi-Fi hotspot. Drive around, not easy to find.
Go online - Talk Booster Top-up wouldn't complete online either - transaction error messages six times. Kept saying to log-off and on again. Major panic now!!

LESSON HERE - monitor talk booster usage and add a new one well before expiry.

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