I pay monthly, after paying my last bill via cc I get notified I am now on a Prepaid plan. I didn't authorize it, I don't want it. You better sort it. I'm currently overseas for six more weeks. Incidentally, why do I have to resort to publicly making this request in a forum? Where is your email contact? Incidentally, in order to post this I am forced to sign into my Google account. Another unacceptable annoyance.