I've been on the phone waiting for customer service to pick up: 58 mins & 04 secs and counting ...

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  • Updated 1 year ago
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Hey Koodo, 

I'm a pretty good customer but when I'm waiting for customer service to pick up for 59 mins and 20 sec and still counting, I'm not a happy customer. Plus when I click on the links on your self serve they all say "Error".

I hope my own customers don't call my while I wait cuz then I will have to hang up, I wouldn't want them to wait for me to answer. This is terrible.

Why don't give your customers the option to call them back while maintaining their order in line?Really bad service.
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Chris

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  • frustrated

Posted 1 year ago

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Mathieu, Mobile Master

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Hi Chris,Normally you should get a prompt that offers a callback. However, you can also contact Koodo via facebook. However, in most situations we can help you right here as well!
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Robert, Mobile Master

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Ask your question here, maybe we can help you out?
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Dennis, Mobile Master

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Is it after you successfully log into self serve?
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Lukman A

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I have similar situation I have been calling the customer service for the past 5 days and on the line waiting for a pick for more than 1 hour but not happens. Koodo customer service is really BAD!
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Lukman A

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I am really not a happy customer
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Lukman A

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I will definitely not be recommending anybody more to sign up with Koodo
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Lukman A

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They always referring me to online support. This frustrating. For me to have called the phone, I know I need to talk to somebody. Referring me to where I cannot get help is ridiculous.
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Dennis, Mobile Master

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Hi Lukman,

What issues are you experiencing?  Maybe we might be able to help or direct you to the appropriate area so you dont have to wait so long on the phone.
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Lukman A

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I just wanted somebody to rectify errors on my account regarding billing issues.
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Lukman A

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Thanks. I justify wanted to get somebody to help to correct errors regarding billing issue on my account.
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Lukman A

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I notes my $10 dollars monthly promo has not been apply as supposed every month. Can you direct me to appreciate person? Thanks
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David, Mobile Master

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Third month actually. You should see an adjustment in your next billing. Here is a similar question in another post.


Wasn't that easier than waiting on the phone?
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Lukman A

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I hope I see the discount applied in my next billing. I am not sure if this media is better as I still prefer to talk to real person over the phone. It vey much effective to me as I can be on the internet every time. I am always on the road and access to typing is an option!
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Lukman A

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Sorry for the typo: I mean access to typing is not an option
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Lukman A

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Typing over the phone is alway uneasy and with lots of. Typos!
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Robert, Mobile Master

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If the discount hasn't been applied to your account by next month, then you can contact them again so they can fix the problem.
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Lukman A

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Thank youRob. My main issue is that I cannot even get anybody to pick up the phone. I was on the call waiting yesterday for more than 2 hours and still counting! Koodo customer service is the worst in the 21st century! It unimaginable crazy.
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Dennis, Mobile Master

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Yeah I would actually never recommend someone calling in to resolve an issue.  This forum and social media are your best bet to resolve your issues
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Lukman A

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I need additional data worth ; can somebody help?
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Allan, Mobile Master

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What you read was Telus's overage fees. Telus does sell monthly data top ups like Koodo does. 300MB for $7.50, 1GB for $15, 2GB for $25.
http://www.telus.com/en/ns/mobility/a...
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Not Jean-Pierre Blais

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Well, that is something new and unexpected; TELUS offering data add-ons at a cheaper rate than Koodo. TELUS people must have lost their minds.
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Lukman A

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Yes, I knew it! Bingo there you. I just did not have the actual information. I knew Koodo data plan is ridiculous! You can imagine $20/1GB vs $25/2GB?
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David, Mobile Master

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But your base data cost is lower, and the add-on is closer to automated with Koodo. Different strokes; different folks. Choose the plan and provider which best meets your needs.
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Lukman A

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I don't think TELUS lost their mind, it is just a win-win situation here. People go where the can save their hard earned money!
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Lukman A

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No phone rep to pick phone. It looks like Koodo doesn't have a telephone representative again!
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Lukman A

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Alas, I am not looking at changing my plan. I am ok with the plan I have currently, I was just looking at toppling up my data. Ranjaa ....... I may not get his name right explain time how this works. I need to wait until I finish my current data before I can buy additional data. Koodo customer service sucks.
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David, Mobile Master

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Yes you need to wait until your current data allotment expires. At that point, you will receive a text message offering more data: a small amount for a little money, or a larger amount for a bit more. You simply reply to the text as described therein to acquire more data for the month. You can do this 4 times.
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David, Mobile Master

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When you activated with Koodo, you should have been told that it is mainly a self serve brand and customer support is first through the self-serve portal, and online, through this forum, via Facebook or Twitter, the Support and FAQ pages. 
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Lukman A

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Thanks for letting me know about this no real customer service representative brand! I never knew this as nobody had told me; I would have opted out for Fido brand. Thanks for the further clarification though. Now I am not bringing more customers with this type of customer service.
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Robert, Mobile Master

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There is customer service to help you out Lukman, no one said it's only self-serve...
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Lukman A

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Sounds great buddy! I hope they would revert to the old time deal. Actually, shouldn't this be the other way? Why cutting back on the $/MB? The is data are or phone services are getting cheaper overtime!
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Not Jean-Pierre Blais

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The ones at the top always want more. Costs go down, employees are laid off, outsourced, or automated, customers are charged more, corporate and executive incomes go up, the greed gets bigger the more they feed it. They forget that all of that money will be worth nothing on their deathbeds.
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Ivan, Mobile Master

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Not Jean-Pierre, is there something we can help you with?
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Not Jean-Pierre Blais

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I am answering his question:
shouldn't this be the other way? Why cutting back on the $/MB? The is data are or phone services are getting cheaper overtime!
Do you have any other explanation?

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