it's a g5 anyway I activated it added my mins but it still is not let me message or call can some one help me please

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  • Updated 8 months ago
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phone not work even when I got koodo SIM card and it's a koodo phone I actived it and added mins but still not working can some one tell me please I have restated it and ever thing all ready
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Travis

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Posted 8 months ago

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Cory

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Hi. To clarify, you know the phone is Koodo (or unlocked), your base plan is active and you have added minutes?
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Travis

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Yea yes it's a koodo phone already and yes I actived SIM and add the 55 plan said everything was good but it still not working
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Travis

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it showed me my number my plan said it was active every thing like that
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Cory

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Can you make calls, or does nothing work?
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Travis

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no just emergacey only
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Cory

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Does it show Koodo as the network, or does it say "no service"?

Also, did you just get the phone, or have you had it for a while?

In only asking because of you purchased it used, it could be blacklisted.
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Travis

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I try to put it on koodo net work it won't do it and no I got rhe phone bran new was on Contract but I got the pay as go to it from same place koodo they said them self before I even spent money on SIM and mins that big wasn't black listed and that I could do what I want with it meaning the SIM amd 55 monthly plan
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Cory

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Hmm. I would send Koodo a private message on Facebook or Twitter. They can look at your account and make sure everything is ok on that end. If it is, then it's a phone or sim card issue.
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Travis

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Ok how do I get a hold of them right now it won't let me call 611 on phone
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Cory

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You can direct message them on Facebook or Twitter.
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Travis

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Ok thanks
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Cory

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You can also call them at 1-866-995-6636, but I believe they are "closed" until tomorrow morning (including FB and Twitter).


https://www.koodomobile.com/contact-us
(Edited)

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