It takes 8 hours to charge my neo S5 even with the new battery, what is wrong?

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  • Updated 1 year ago
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Fred E Santos

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  • frustrated

Posted 1 year ago

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Dennis, Mobile Master

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Are you using the OEM charger?  Is fast charge enabled?
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Fred E Santos

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Hi , where can i find and enable the fast charge?
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Dennis, Mobile Master

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If your phone has that feature it is in Settings>Battery>Fast Cable Charging
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Fred E Santos

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It does have a battery feature on the settings but no Fast Cable Charging feature.
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Robert, Mobile Master

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There's not fast-charge on the S5 Neo unfortunately, but 8 hours is way too much
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Goran, Mobile Master

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Hmm, that is a very long time. Does it take several hours regardless of the charger you use? Can you try other chargers? Do you have other devices tot est the charger you're using on?
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Fred E Santos

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Yes , i tried other chargers but the same result.
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Robert, Mobile Master

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Here's how to see what battery uses most your battery : http://www.samsung.com/ca/support/skp/faq/1098165
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Robert, Mobile Master

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Here's how to see what battery uses most your battery : http://www.samsung.com/ca/support/skp/faq/1098165
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Chadwick, Mobile Master

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I had this issue with my s7edge. I had to totally drain the battery before charging and this resolved the issue completely.
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Chadwick, Mobile Master

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I had this issue with my s7edge. I had to totally drain the battery before charging and this resolved the issue completely.
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Fred E Santos

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thanks for the advice..
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Andrew

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Sometimes this can be caused by issues with the phones changing port if it's malfunctioning or pocket lint got inside. Take a close your at your charging port and see if you can see anything (if so you can carefully use a small pin and clear it). 
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rikkster, Mobile Master

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A computer duster (compressed air) would be a safer option. Never use metallic objects to clear debris from the charging port.
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Andrew

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Rikkster is right, the compressed air will be a better option. Also when saying pin I was thinking of a tooth pick and not an actual pin did not intend for any confusion.
(Edited)
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rikkster, Mobile Master

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Had the same issue with a friends' older S4. Drain the battery and allow it to charge fully without turning the device on. An image of a battery with a lightning bolt and charging percentage will appear on screen for 4 or 5 seconds. You may not see the battery image at first because the battery may not have enough of a charge to display it. Be patient, it should appear after 5 to 10 minutes of charging.

The battery image doesn't stay 'on'. To periodically check the progress of the charge, press the power button for a half second to display the battery image.
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Fred E Santos

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Hi, did it fix the problem or that remedy worked? Thanks.