It says i paid my bill on my bank account. But not on my koodo account. And I'm still disconnected.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I just payed my bill threw my bank payee. It shows that i paid on my bank account. But doesn't show up on koodo. Does it take time to go threw?
Photo of Brian Phillip Martin

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 177,986 Points 100k badge 2x thumb
Yes it does take time to go through.

When was you bill due?
When did you pay it? Banks take 3-5 business days to process
Photo of rehanna jensen

rehanna jensen

  • 70 Points
I've paid my bills to and I'm wondering y they didn't take it off the app and its been longer then 3 or 5 business days
Photo of rehanna jensen

rehanna jensen

  • 70 Points
My bank account online said it has been paid to
Photo of Veronica


  • 3,528 Points 3k badge 2x thumb
Hi Rehanna, 

We'd like to help but we can't access your account on this public forum. If you would like more details about a payment made out payment department is at your service. Reach them at #227 from your Koodo phone or at toll-free 1-855-325-6636 and my colleagues will be able to further assist you.

Photo of Todd Leblanc

Todd Leblanc

  • 880 Points 500 badge 2x thumb
Please keep in mind It may take a few days for the bill to be processed though the banks it can take a day or a week or even a week and a half
Photo of Matthew Sider

Matthew Sider

  • 2,432 Points 2k badge 2x thumb
Call koodo there option may help you out you can pay bills through koodo that may help you
Photo of Robin de Villiers

Robin de Villiers

  • 60 Points
i paid my bill- february. the funds were withdrawn from my bank account. i received eml confirmation from koodo my february bill was paid and to keep the confirmation, as i have done. these funds paid are not yet reflected on my bill. who do i contact to clear this up????
Photo of Ahmad


  • 96,062 Points 50k badge 2x thumb
Call Koodo at *611 from your Koodo phone

This conversation is no longer open for comments or replies.