it appears I've been double charged

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  • Updated 4 months ago
I made a pre authorized payment on October 7th to Koodo, my billing cycle ends on the 21st of each month. I have since received a new visa and forgot to update my account, now it appears that I'm behind on two months payments, owing roughly double my normal bill. Does it make sense that I'm behind two payments even though I paid last month?
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Posted 4 months ago

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David, Mobile Master

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Does your PDF invoice downloaded from Self-serve indicate payment was received in October?