Issues with texting messaging

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  • Updated 4 years ago
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Hi there,
My fiancee is having trouble with his texting on his phone. He can send out but not receive test from me. He's on my account also. Is there a way he can solve this?
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Rebecca Quinn

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Posted 4 years ago

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Erwin

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Hi Rebecca,

Please try:

1) Take out the simcard and the battery wait 1 minute and reinsert both.
2) Check if you were accidentally added to the block list on his phone.
3) If this does not work you can call in to Koodo customer service by dialling *611 tomorrow during business hours.

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