Issues with ordering my phone

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I ordered my phone over a week ago, and it hasn't been shipped yet. I'm getting my new phone because my current one was broken. I went into the store to get the new phone but the store rep convinced me to get the LG G5 which I had to order online. He assured me I would get it the NEXT DAY. I have called the webstore every day for the past 3 days and left voicemails never getting through. No one ever responded to me. My dad (who's name is on the account) sent an email and received a response saying that even now a week later the phone had not been shipped but will be in the next 2 business days. It might not be until Monday that the phone gets shipped, and then it is going to be another 3-5 business days until I get my new phone. That means I still might not get my phone for another week, when I was told that shipping was fast. I was ready to settle for a different phone in store that day but I was talked out of it. I have never been so frustrated with Koodo. I recommend them to everyone but this is insane. I will never recommend anyone buy a phone online through Koodo if they are expecting to get it fast. 
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Cassandra Vesterback

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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Unfortunately you just got your new phone at the wrong time as they got super swamped with orders way over what they had predicted during the black Friday sale, it's not usually like this at all and the salesperson must have had no idea just how backed up they are with orders at the warehouse right now.
Go out and enjoy the weekend phone free while you can because when you get it if your like most of us you'll be glued to non stop and won't take the chance to take in your friends, family and surroundings for awhile so get it to in and know it's on its way.
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Dennis, Mobile Master

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