Issues upgrading plan with self serve

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  • Updated 2 years ago
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In Ontario and I want to upgrade my plan on my phones to include the 1000 intl minutes and self serve is not allowing me to do so. I was going to call however it says I would have to pay $10 for each phone. I have never had an issue with self-serve before and enjoy being a Koodo customer. Any suggestions?
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firespiritgirl

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  • confused

Posted 2 years ago

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Mathieu, Mobile Master

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Hi Firespiritgirl,The 1000 intl minutes are only available if you are a new customer or are upgrading your phone. If you are doing neither one of these, then unfortunately you can't get to 1000 intl minutes.
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firespiritgirl

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It does not seem fair that loyal customers do not have access to new deals.
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firespiritgirl

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I just purchased a new device last month.
(Edited)
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Robert, Mobile Master

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Then you won't get charged 10$. You met the criteria. Therefore you should get the promo
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firespiritgirl

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I will call tomorrow and see.
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firespiritgirl

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Thanks for your help.
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firespiritgirl

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I called today and they were very helpful.