Issues logging in to self serve

  • 2
  • Question
  • Updated 4 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

My sister recently activated her phone with Koodo and tried to set up self serve, but she can't log in.  She has tried changing her password, to no avail, so, tried again using a different email adress and now gets the following message:You're still waiting to be approved

Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.

Can anyone help on how to fix this? Thanks!
Photo of Amy

Amy

  • 152 Points 100 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Goran

Goran, Mobile Master

  • 91,254 Points 50k badge 2x thumb
Registration wasn't completed with the first email used. You'll have to send a message to Koodo via Facebook or DM via Twitter to get the self-serve registration process reset to do it.
Photo of Whitty QT

Whitty QT

  • 102 Points 100 badge 2x thumb
I had same issue but facebook helper stopped replying
Photo of Goran

Goran, Mobile Master

  • 91,254 Points 50k badge 2x thumb
When was this that they stoppe dreplying? How long has it been?
Photo of Whitty QT

Whitty QT

  • 102 Points 100 badge 2x thumb
It was hours but now there is some progress.
Photo of Allan

Allan, Mobile Master

  • 57,086 Points 50k badge 2x thumb
Facebook messenger is by no means a live chat. There can be gaps in between replies.

This conversation is no longer open for comments or replies.