I'm the parent of a 19 year old daughter and want to switch ownership of the account to her. I've called Koodo and was told she needed 2 of 3 items for the switch - a driver's licence, a social insurance number and a credit card. She provided the 2 pieces and was eventually told that the type of account she has does not permit a tab balance and that the balance would have to be paid off first before the account can be transferred to her. Why can I hold a tab and maintain the account but cannot transfer it? Is there a way around this issue?