Issue with my monthly bill.

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I have a massive long distance charge and I want to find out the phone number as well as if the charge can be minimized at all. I believe this was my mistake, but I've been keeping up with my monthly payments and can't afford such a high bill. I hope that we can come to some agreement on this.
Photo of Josh Balsillie

Josh Balsillie

  • 70 Points

Posted 3 years ago

  • 2
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,676 Points 100k badge 2x thumb
This is a customer forum, not a direct line to koodo. We can't see any information about your account. To discuss billing issues you'll need to call koodo at 1-866-995-6636, option 5, or *611 from you koodo phone.
Photo of RudyW


  • 21,890 Points 20k badge 2x thumb
What makes you think this was a mistake? You can see the numbers that incurred this charge on your bill. You have the details of your calls starting on the 4th page, look for the number that has long distance charge next to it. I'm not sure why koodo would reduce the charges though.

This conversation is no longer open for comments or replies.