Issue while activating my SIM card online

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  • Question
  • Updated 11 months ago
Hi, I recently purchased a SIM card from the store and paid for a base plan as well. But when I try to activate it online, I can't get past the "Base Plan" option. What should I do?
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Zamoro Fless

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Posted 11 months ago

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Eric

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I would just call koodo and have them activate it. Lots of people are having the same issue as you.
(Edited)
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Sophia, Mobile Master

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What error are you getting?
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Zamoro Fless

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No error, it just shows me an image of all the prepaid plans available, and doesn't allow me to continue with the process. 
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Thu

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Me too. The problem is I don't have another sim card to call them. I just arrived Canada. Is there any other way?
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Zamoro Fless

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Use the 'Google Hangout' app and call them for free through that. Problem is, they say they'll charge $15 for the activation.
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Thu

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the $15, is that the basic Koodo prepaid base plan? If not, do you know why we have to pay? I have paid $23 for the sim card.
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Zamoro Fless

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No, that's their fee for activating the SIM through the phone. It's separate from the Base Plan and Add-On's.
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Thu

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oh goshhh, what a bad service. If I could not activate it within tomorrow, I will return it. Do not want to pay anymore to this company. Guess if I could return it and the top up I bought at Walmart.
This is the worst service ever, I regretted choosing koodo. I even had difficulties on finding where to buy koodo pre-paid sim cards, and now this.