Issue a credit for

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  • Updated 2 years ago
  • Answered
About a week ago I was speaking with sales representation regarding issuing a credit of $26.90. She confirmed as I haven't used phone for the time of period - I had to wait for phone to arrive.
I have yet received any email regarding the credit and I just checked my billing status, the credit is still not issued. What should I do again? Call Koodo again?
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Bonnie

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Posted 2 years ago

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Bernard, Official Rep

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There is already a TAB adjustment on your account. Meaning your outstanding tab was reduced, so you owe less on your phone.
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Bonnie

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$50 credit was a different one. That was originally told by Koodo when I was at the store. I am asking about $26.90. That was charged because Koodo considered I was using a phone for few days. In fact, I wasn't. I couldn't because the phone wasn't available at the store and I had to wait. I already spoke with Sales representative about this and she said she will issue a credit.
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Bernard, Official Rep

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I didn't say it was $50. :-) That is your refer a friend credit.
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Bonnie

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So am I getting the credit of $26.90? just checked again, there is no adjustment regarding the amount.
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Bernard, Official Rep

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You have to look at your TAB balance. You are on a Tab Large plan paying $21 monthly as your tab charge. Your tab balance was reduce by one month worth.
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Chadwick, Mobile Master

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The credit was deducted from your Tab balance. Not your bill balance. Which is why your having a hard time noticing that it was processed already.
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Bonnie

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I see. I am happy as long as it was processed already.thank you