Is the 10% off For Bringing My Own Device Automatic?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I recently joined Koodo brining my own device on June 30 and am on the $44 plan. I received my first bill today and was charged the full $44 for the plan. Do I have to wait a certain period before the 10% off for bringing my own device kicks in?
Photo of Caper800


  • 272 Points 250 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 177,710 Points 100k badge 2x thumb
No it's not automatic. You need to ask for it.

Just give Koodo a call and they can add it on
*611 on your Koodo cell
Photo of Chris Petersens

Chris Petersens

  • 47,246 Points 20k badge 2x thumb
Let me guess,,,,,did you buy your phone at a retailer? Like Future Shop/Best Buy or anything like that?
Photo of Caper800


  • 272 Points 250 badge 2x thumb
Thanks for the responses.

I've sent Koodo an email to look into it and will await their response. I had a question for them in regards to the weird billing dates so I asked about the 10% off as well. My billing dates show June 30 to July 9, and then for July 30 to Aug 29. So I asked them what happend to July 10 to July 30.

I brought over my iPhone from Telus and this was all completed at Walmart.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Yup, the rep didn't apply the 10% discount at their end.