Is my phone hacked?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I was informed via email of an update at a higher charge that I did not knowingly authorize.
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Judy Hiscock

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Posted 4 years ago

  • 1
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Ivan, Mobile Master

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Higher charge for what? Who sent the e-mail?
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Zaphod Beeblebrox

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More information = better answers
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Judy Hiscock

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I never authorized any changes. Koodo sent the email to inform me:
"You’ve recently changed your Koodo services ...
On January 27, 2014, you changed the following service(s)
Added*
CAN Talk & text Unltd min $50
Price per month:$50.00
Service effective on: January 27, 2014

Unlimited Canadian LD
Service effective on: January 27, 2014

Pay-per-use data $5/50MB
Service effective on: January 27, 2014
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Judy Hiscock

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Just one.
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Judy Hiscock

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I am also being charged for data, which, to my knowledge I do not use. But then what activity would be called data?
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Judy Hiscock

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I got an appointment. I gotta go for now. Thanks a bunch guys, get back to you later.
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Daniel Kim, Mobile Master

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I'm not too sure about the plan change but as for the data that could have been used without you knowing it. Some apps automatically update in the background when data is turned on. A good way is to set apps to update on wifi only. :)
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Judy Hiscock

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THanks.
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Judy Hiscock

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i got to straightened out .... there was another person assigned to my number. Thanks all for your help and so quickly responding. : )

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