Is Koodo participating in the stolen phone blacklist?

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Is Koodo a member of the CTWA? I read about the stolen phone blacklist at http://www.protectyourdata.ca/check-t... and am wondering if Koodo participates. If my Koodo phone is stolen will Koodo add it to the blacklist? And will Koodo block stolen phones from being used on their network?
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Egg Nog

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Posted 5 years ago

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Robert, Mobile Master

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Yes.

Koodo will be participating as all the Canadian wireless providers.
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Ivan, Mobile Master

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Not all providers are CWTA members. WIND, Mobilicity, and Public Mobile left the CWTA a while back.

That being said, WIND has confirmed that they're participating in the blacklist database. Mobilicity has not. Public Mobile is CDMA so the list isn't applicable to them.
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Egg Nog

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Thanks, Robert. My Koodo phone was stolen; how do I add it to the blacklist?
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John Lee

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That's upsetting to hear. Did you get a new phone?
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Egg Nog

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Hi John, thanks, yup got new phone. It's easy enough to switch SIMs on Self Serve, I am just really looking forward to making it more difficult for someone to use the stolen phone. Of course, given our proximity to the US, that will only be truly successful once Canadian and American companies share a blacklist...
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Chad Burr, Mobile Master

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The actual list is hosted by GSMA and is shared in North America according to the Protectyourdata.com website.
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Egg Nog

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Hi Chad, could you show me where you found this on the website?
Thanks.
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Egg Nog

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Found the press release, thanks. If I read that correctly, it will include phones identified by US carriers as stolen. This is a great start.
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Robert, Mobile Master

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"Anytime a GSM, HSPA or LTE wireless device is reported as lost or stolen to a participating Canadian wireless service provider, that device’s unique IMEI number will be added to a shared national blacklist (the “Blacklist”). Any device appearing on the Blacklist will be blocked, and participating Canadian wireless service providers will not allow it to be used on their respective wireless networks."

According to this, you would need to report it to Koodo who will then add it to the list.
You can do this by
1)Calling customer service
2)Accessing self serve
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Paul Deschamps, Mobile Master

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Sorry Egg Nog but it's not quite up and running yet, it will be another month or so to have everything into place.
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Chad Burr, Mobile Master

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But Egg Nog you should still report it stolen to koodo asap, any charges that happen until you report it stolen are your responsibility.
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Egg Nog

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Thanks Chad, did that right away. The problem is that if Koodo's systems don't even currently differentiate between stolen and lost phone's there isn't a way for me to get my phone onto the blacklist. At least yet, according to Paul.
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Timo Tuokkola, Mobile Master

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Koodo can blacklist your phone, the problem is that since the system isn't fully implemented it must be done manually, they must be able to find the imei of the phone (i.e. your lost/stolen phone must be the last one used on your acct.) and there is about a 24 hr turnaround time to flag/unflag a handset.
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Egg Nog

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Hi Timo, are you speaking from experience? How do I get this done?
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Curtules

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Thanks for clarifying for me, Timo

EDIT: You just need to call Koodo's customer service at 1-866-995-6636 option 5.
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Chad Burr, Mobile Master

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So the list is part of GSMA which does host The USA IMEI Info as well.

"The GSMA also hosts an international IMEI database of lost and stolen devices, and the CWTA has promised compatibility with devices reported missing by U.S. carriers like AT&T and T-Mobile"

Source: http://mobilesyrup.com/2013/09/30/cwt...

Also
"
The blacklist will also include devices that have been reported as lost or stolen by US carriers that are connected to the GSMA IMEI Database."

Source: http://www.protectyourdata.ca/2013/09...
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Curtules

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Koodo can however block the phone's service within Telus' network, That way, if it's not unlocked already it's the same as if the phone is blacklisted by the CTWA for now.
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Egg Nog

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Hi Curtules, can you elaborate? I don't understand what you mean.
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Ahmad

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Koodo is able to block a Koodo phone from being used on the Koodo AND Telus network. This has always been the case. Soon, they will be able to block it on all networks
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kode-niner

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Any update on this? Someone snagged mine last week and as far as I know, only my SIM was deactivated when I reported it stolen here.
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Timo Tuokkola, Mobile Master

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Koodo has been able to blacklist phones for over 8 months now. If you suspend your phone via self serve you will be given the option to just suspend the sim or to flag the handset as well. Unflagging a handset can only be done by calling in.
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kode-niner

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I had no such options. I'm guessing it's because I provided my own phone. Koodo is probably not set up to retrieve IMEI's from their connection logs and flag them. They're probably using customer account information instead.
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Timo Tuokkola, Mobile Master

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Then call and ask them to blacklist it if it isn't already. They can do so as long as they have the imei.
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kode-niner

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I would be pleasantly surprised if they have access to connection logs to confirm my stolen IMEI and not just simply take my word for it. ;)

I'll give them a call.
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Egg Nog

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I don't know if we're all talking about the same thing. I wanted to know:

- Will Koodo submit stolen phones to the national/international blacklist, preventing other carriers from allowing stolen Koodo phones to be used? And,
- Will Koodo block stolen phones from being used on their network?
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Timo Tuokkola, Mobile Master

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1. Yes.
2. Yes.
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Egg Nog

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Thanks, Timo, sounds good.
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Sophia, Mobile Master

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Did you ever get your stolen phone back, Egg Nog?
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Egg Nog

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Unfortunately, no. Stolen in San Fran, so I was really curious if providers are finally working with one another to ensure that the stolen phone can't be used on their networks. I hope to eventually see a measurable drop in stolen phones as a result of shared blacklists.
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Carla J McKay

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I've blacklisted my stolen phone, however I might be getting back. I think I found who has it. Can Koodo take it off the blacklist once it's safely back in my possession?
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Ivan, Mobile Master

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Yes, please let Koodo know once you get back the phone.

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