Is this self serve working or not?

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  • Updated 2 months ago
Is the self serve working or this provider just wanted to talk to their customer service to pay for $10! I've been updating my billing address for days now and it just always says "splendid etc, it will be updated in 15mins" but it hasn't change.
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Anna Michelle Lat

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Posted 2 months ago

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Dinh, Mobile Master

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hi Anna,
The procedure is here: https://www.koodomobile.com/help/changing-your-address
Have you checked if your address was verifiable by Canada Post?

Can you post the screen shot where it said "splendid.... ". Hide all personal information before posting pls.
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Mats

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If you can't or it won't change using self serve they cant/won't charge you $10.

And no they for sure don't want you trying to contact them. Sometimes it has to be done though. Their website often has issues so contact them to make this change.
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Anna Michelle Lat

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Dinh, Mobile Master

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@anna: i would wait till morning and see if it is updated. If not, I would suggest you send a message to their facebook with reference to this page or mention that you weren't able to do it yourself. Someone will look at it. You won't be charged as it seemed to be a Koodo address change issue.
(Edited)