Is there any charge for calling customer service to reset Self Serve password in prepaid plan?

  • 1
  • Question
  • Updated 10 months ago
  • Answered

I know you might answer "You can do it by yourself but I cannot. I am a monthly plan customer , recently I bought a new prepaid Sim for my son there was something wrong in Koodo web site for activating the Sim(It is another story I asked help here but no luck so I had to call customer service)  a polite and kind gentleman over there, activated the Sim card. I assume as he thought I am a new customer so without telling  or asking me  registered the new phone number  in Self Serve but he did not ask or tell the password or asked the answer for security question (He just asked for pin#)so I cannot log in or reset password of Self Serve myself.

Photo of S M Reza Tayyebi

S M Reza Tayyebi

  • 440 Points 250 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Jan Hope

Jan Hope

  • 4,356 Points 4k badge 2x thumb
@SM Reza

If you cannot do it yourself you won't be charged. You can always ask the Agent if you actually will be charged or not at the beginning, anyway.
Photo of Robert

Robert, Mobile Master

  • 106,876 Points 100k badge 2x thumb
Hello there,

Have you tried that option?