May we ask what the issue is? We can help you out here with just about anything. And what we cannot we can then say you need to contact a rep. You can send a private lessons to Koodo via Facebook Messenger or DM via Twitter and they can handle anything besides cancellations. Otherwise call 611. But again we can likely help you out here. Worth a shot since it's just a quick blurb you write and you might get pleasantly surprised.
@ Lori, this is a data top up purchase confirmation. A data text alert was sent to number ending in 41 informing the phone user that the data has been paused until the end of the bill cycle. To unpause the data, the phone user replied '10YES' to get a 300MB data top up. Hope this helps!