Is there a glitch in the Plan changing of Self Serve System

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  • Updated 4 years ago
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I am a new koodo customer, so I was trying to see how Self Serve works to change the plan. I realise that when the "Phone type" is "BB10+ Android iPhone..." the $55 SK/MB (unlimited everything and 5GB data) regional plan is missiong. However, if you change "Phone type" to " BB Curve and Bold" the plan is back.

And also, the plan title is little different than what I have now. My current plan title is "CAN Data 5G Ultd SKMB $55" but it's "CAN Data 5G Ultd SKMB BB $55". What's more weird is the description says it has 3GB data not 5G.

Does this means the $55 plan for "BB10, Android, iPhone" is no longer in the market? Since according to the Plan website, it's still there.

My concern is I cann't not switch back to the $55 plan after switching to other cheager plans since my usage varies from month to month.

Thank you for any helpful explanation.

P.S.
I think I may find where the "trick" is. I am kinda being silly, right? The reason why I can't see the "CAN Data 5G Ultd SKMB $55" plan is I am currently subscribe to it. It will show up if I change to other plans and want to change it back as long as it is still in market.

And I guess I still find out the little inconsistency between desciptions and the title of that BB plan.
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Junjie Zhou

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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Keep in mind that you can only change your plan once in a billing cycle so if you change you won't be able to change back for a month and that plan could be gone by then.
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Junjie Zhou

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Keep in mind that your comments are completely irrelevant to my questions/concerns/guesses if you keep answering like this that customers could be gone by then.
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Chris Petersens

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Hmmmm....changing phone type doesn't change what plans are available for me at all. Maybe because I'm in Ontario.

The $55 plan still shows 5GB in Saskatchewan, at least on their website.
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Junjie Zhou

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You can verify my "guess" by check whether the current plan you subscribe is in the New Plan. If not, my "guess" is right.

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