Is TAB cancelled after returning the phone? Does not reflect online self-serve

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I returned my iPhone 5s to koodo and got a refund on the phone. Is the account cancelled? I can still log into the account as if it were still active. I only had the phone for 4 days, Will I be billed for the whole first month which would be $53? I went over the prorated period. Thanks
Photo of Franz

Franz

  • 150 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
It might take time for the Tab balance to be updated. You will have to pay the prorated bill amount since you went over the limits but if the rep accepted the phone back it should be done. Maybe just call customer service to confirm. 1-866-995-6636
Photo of Franz

Franz

  • 150 Points 100 badge 2x thumb
I called customer service and yes Jonathan you are correct, but they want me to wait to make sure it indeed changes on the account. Thanks for information!

This conversation is no longer open for comments or replies.