Is probation fee EXTRA payment JUST for changing my plan? I don't understand what it is..

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Hi guys, I still don't understand the koodo billing system. Especially the probation fee. Is this fee an extra money that I have to pay to Koodo whenever I change a plan? I thought changing plan online is free, and by phone, it's $10. Or is probation fee just for what I used or something? So if I change my plan in a few days, do I get charged for the probation fee, as well as the entire plan fee? I don't understand..

Please explain kindly. Thank you.
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sw6lee

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Posted 3 years ago

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Sophia, Mobile Master

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It's basically a split between your old plan and your new plan.

Your old plan will be calculated according to the days before you switched.
Your new plan will be calculated according to the days after you switched.

An easy example:

You change from a $30 plan to $60. You change at exactly the middle of your billing cycle.

Then the first 2 weeks will be charged $30/2 = $15.
The last two weeks will be charged $60/2=$30.

Your total bill for that one month in which you switched, will be $15+$30=$45. That is the prorated amount :)
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sw6lee

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Hi Sophia, thanks for your reply. That makes sense, and it seems like it's simpler than I thought. I'm planning to change my plan in the beginning of my next billing cycle on 6th of Dec. The reason I chose the beginning is because I really wanted to change the plan in my current billing cycle, but in selfe-serve, it said I already changed my plan this cycle, so it wouldn't let me. I actually didn't change my plan though; I just got a new phone at Koodo this cycle.

So my current plan is $40 and I will be changing to $45 on the first day of billing cycle. Will my next bill be approximately $45, because I only used one day of the $40 plan?

Also will the bill be my upcoming bill, or one after that? I haven't paid any bill since my new phone yet. I changed in early November. I'm guessing I will be first charged for the [early nov - Dec. 5] as $40, and the bill after that will be $45? Am I correct?

Just want to confirm again, all the fees are for what I used, and the probation fee is NOT what I'm paying EXTRA to Koodo just for switching plan during the cycle, right?

BTW Thanks, I appreciate your help.
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Robert, Mobile Master

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IF it doesn't wokr on self-serve give Koodo a call and ask them to do it while explaining you can't change it online.

Also, since it's your first bill it's going to be higher then 45$. Here's why : http://help.koodomobile.com/my-bill/c...
http://koodomobile.com/samplebill.pdf

No, you pay NO extra-fees for changing plans!
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sw6lee

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Thanks. I'm still not sure how much bill I will get. I guess I'll have to wait and see. Also, I already called Koodo twice. First time I called, they said they can change it for free just that time, but at the end of the call, they said there was an error on the system, and will text me or call me to let me know within 24 hours when the ticket goes through or something. Then, after about 24 hours, nothing is changed, so I called back and another rep said she actually had a similar problem the other day with another customer, and it wouldn't take more than 48 hours, so they will let me know when it's done. Then more than 2 weeks has passed, and nothing. I thinking my only option is to change it in my next billing cycle myself on self-serve. What do you think? Should I call them back? I heard changing plan at the very end of billing cycle is much better than beginning of billing cycle.
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Cameron Jones

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You can't change a billing cycle. If you want to avoid proration charges, you should change your rate plan the day your bill cycle starts. Look at the invoice date on your bill, that's the date your invoice cycle closes so the next day is the day your bill cycle starts. For example, let's say the date on your invoice is the 7th. Go and make your rate plan change on the 8th and you won't be charged proration.
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Cameron Jones

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I think it drills down to choice of words to describe bill cycle. I think end of bill cycle also means when your bill cycle begins so it's all saying the same thing with different descriptions...clear as mud, huh? -:). Change it the day AFTER the date that's on your invoice. If you change it the SAME day as your invoice, you'll have small proration amount as opposed to none
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Sophia, Mobile Master

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It doesn't really matter which you choose, it just get a little complicated when you change right in the middle. Not only because of the fees, but also the minutes and (I think) data will be prorated.

I'd say changing towards the end of your billing cycle is best but it doesn't really matter :)

Edit: Duh! I had this post in front of me for 10 minutes, got distracted and Cameron posted in the meantime, haha!
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Cameron Jones

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LOL, hi Sophia!!
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sw6lee

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Thanks a ton guys. I guess ill just change it on the day my next cycle begins, as self serve doesnt allow me before anyway. Again, thanks!
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Cameron Jones

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Doesn't allow you because you're only allowed one rate plan change per bill cycle!!

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