Is paper bills still a thing, and if so, where is mine?

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  • Updated 2 years ago
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I upgraded my phone from an iPhone 4s to the iPhone SE in mid August at the Koodo booth in the local mall. After that I didn't receive my September bill, which is/was set up for paper billing (my address still shows as the location to send my bill) and I have yet to receive my October bill, even though self-serve says it is due on Oct. 3. 
I am hoping to (best option): get my paper bill restored, or (other less preferred option): get current information about the state of paper billing: still available, totally defunct, stuck in the middle?
Thanks for the help, 
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Jenn Gaudet

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Posted 2 years ago

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Sophia, Mobile Master

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Koodo doesn't offer paper billing any longer, Jenn. You can however log into self service and print the PDF invoice, if you need a printed record of your expenses.
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Bernard, Official Rep

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@ Jenn, Sophia is correct. We have gone green and have e.bill only as of last year. :-) We sent you an SMS on Sept 10th to let you know you bill online was ready. I hope this helps!