Is my phone broken or does it have something to do with Koodo?

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  • Updated 4 years ago
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Is my phone broken? Lately whenever I am talking on the phone with people, the phone call will randomly stop, or I cant be heard but I can hear the other person. I know its not a matter of service, because I usually have full bars during my calls. And when they talk to other people, they don't have issues, Its just me. And sometimes they dont recieve my texts at all too. So is my phone broken or is it Koodo?
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Dinosaur Girl

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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First off try doing a battery and SIM Card pull, While the phone is on take out the battery and SIM Card for a minute or so then replace them and try it.
See if that solves issues your having.

Also make sure to not tap the mute button on the screen when in a call.
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Dinosaur Girl

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I have done that, but I will try again.
And I havent hit the mute button`.
I really appreciate your help and if you have any other ideas then Id be really happy to hear them.

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