Is Koodo having network issues?

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  • Updated 7 months ago
My service is in and out, mostly out. My phone also keeps saying my SIM card is invalid and turns off. Not a new phone or account, nothing has changed. Is this a Koodo issue or is something wrong with my phone?
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Chelsey Heidman

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Posted 7 months ago

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Goran, Mobile Master

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Reseat your Sim card and restart your phone. If it doesn't fix it try putting it in another phone to see if the problem follows. If you cannot put it in another phone most retail stores have demo phones and sim cards for this purpose. Let us know.
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Allan, Mobile Master

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Do you have another phone you can try your SIM card in? If not you can bring it to a Koodo retailer and they can test the SIM out for you to see if the issue is lying there.