is it possible to ship to a different address?

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  • Updated 2 years ago
  • Answered
with CanadaPost in strike mode and Koodo using Purolator, is it possible to have a phone purchased online to be ship to my work place? I live in an apartment complex and since I'm at work during the day, no one is at home to receive the package. with CanPost, it's left at the local post office where I can pick it up. Most courier tend to leave notes that they were by, which seems to go missing around here
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Jay Why

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Posted 2 years ago

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Chad Burr, Mobile Master

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Hey Jay, they have to ship to your billing address . The address associated with your Credit card (hint)
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Vic P

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This is the frustrating part. I tried to order a phone and wanted it shipped to my work address. In order for me to do that, I have to change my address to my work address. And then change it back?

Seems backwards. Every online shop I know has the functionality to add a shipping address to their profile.
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rikkster, Mobile Master

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Purolator will issue a tracking number where you can follow the progress of the shipment from your smartphone. The app is available from Google Play and the App Store, (links below). If you're not home, the driver will note the delivery attempt. You'll be able to see this from your phone through the app, even if the note for an attempt of delivery goes missing.

The driver should provide an address and a time where you can pick up the parcel from a Purolator Retail Shipping Location or a Purolator Authorized Shipping Agent nearest to you. It is possible to make an alternate delivery arrangement. Purolator mentions in their FAQ section to contact their Customer Support Centre. Additional charges may apply.


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Jay Why

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thanks guys. on that note, it would be nice if Koodo can ship to a local Koodo outlet at a mall so we can pick it up there
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Jonathan I, Mobile Master

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That would be useful but Koodo shop space is limited and if they had a lot of customers sending packages to their kiosk they wouldn't have room for stock or supplies.