Is it possible

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  • Question
  • Updated 1 year ago
I am permanently locked out of my SIM card I need to buy a new one once I do is it possible to transfer all my talk time and data and contacts from my locked SIM card to my new one
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Lindsay Morrison

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Posted 1 year ago

  • 1
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Lindsay Morrison

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Please help
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Goran, Mobile Master

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Talk time and data isn't kept on your Sim card. If you're referring to your plan, it transfers seamlessly when you get a new Sim card and swap to it. As for contacts, any that are stored on your Sim card are gone if you cannot access it anymore. Whatever google backs up, however, is easily swapped from device to device.
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Dennis, Mobile Master

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You can do this sim card swap via self serve.  you just need to enter the new sim card number to switch your line over to the new sim card
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Robert, Mobile Master

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Hello Lindsay, 

How did you lock your SIM card? Can't you input the PUK code to unlock it (you need to call Koodo for the PUK code).
(Edited)