is it normal to be on hold for well over an hour now?

  • 2
  • Question
  • Updated 3 months ago
i have been on hold for over an hour this normal?
Photo of Horst Michael Bergemann

Posted 3 months ago

  • 2
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 193,038 Points 100k badge 2x thumb
Yes with the holiday sales it's quite normal at the moment.
thank is going on 2 hours now..
Photo of Goran

Goran, Mobile Master

  • 83,168 Points 50k badge 2x thumb
What do you need help with? Maybe we can be of assistance. Or you can send a private message to Koodo via Facebook Messenger or DM via Twitter. It'll probably take a couple days but you won't be on the phone.
Photo of Itair Miguel Jr.

Itair Miguel Jr.

  • 90 Points 75 badge 2x thumb
Couple days? I've sent a message through Facebook 10 days ago, so far no one answered.
Photo of psfl


  • 424 Points 250 badge 2x thumb
I second that. I sent a message Wednesday morning still no reply.
Photo of Brad Tuckett

Brad Tuckett

  • 120 Points 100 badge 2x thumb

I waited 30 minutes yesterday and hung up but I would NOT wait 2 hours. I would cancel the services if I had to wait an hour. I would send messages as many ways possible and then refuse to pay any additional bills.

IF customers start running away they will wake up.