What do you need help with? Maybe we can be of assistance. Or you can send a private message to Koodo via Facebook Messenger or DM via Twitter. It'll probably take a couple days but you won't be on the phone.
I waited 30 minutes yesterday and hung up but I would NOT wait 2 hours. I would cancel the services if I had to wait an hour. I would send messages as many ways possible and then refuse to pay any additional bills.
IF customers start running away they will wake up.