Is it free to switch if your phone is not working right

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  • Updated 2 years ago
  • Answered
I wish to Change my phone
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  • confused

Posted 2 years ago

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Paul Deschamps, Mobile Master

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If you are within the 15 day return period then you can bring the device in (in the same condition you bought it) and exchange it yes, if your past that then nope.
You can send it for repair if it's something not working that can be repaired and if its a manufacturer defect then it will be repaired free of charge. If it's physical damage that's making it not work properly then you will have to pay for the repair if you wish it to be fixed.
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Timo Tuokkola, Mobile Master

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You can return your phone within 15 days of purchase of you are not happy with it, or (if you have one) you can switch to any other compatible phone that is not locked to a provider other than koodo.

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