Is Easy Roam working

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  • Updated 2 months ago
I recently activated it and I’m on my trip now and I got the text message saying it’s active. But the service provider changed to “SMART” instead of Koodo when I arrived in the Philippines. I used data for a bit a couple days ago and I checked on self serve usage to see and it doesn’t say I used that data or that I was charged $10 for that day. I’m just worried if easy roam is working or not
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Mikaela Erickson

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Posted 2 months ago

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Dinh, Mobile Master

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If you have easyroam added onto your number and you are roaming in supported countries, then you are using it. You can use your minutes as in your plan and call local numbers.

Smart is properly the name of the roaming partner network in Philippines.
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Goran, Mobile Master

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It makes sense since you're roaming on another network. Everything seems fine if you're using data and such without issue. You're ok!
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David, Mobile Master

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Koodo has no towers outside Canada, so you will be roaming on the networks that have partnered in various countries around the world. If your phone works, AND Koodo has a partnership agreement with carriers in the Philippines you will be billed at the Easy Roam rate, else you pay at pay-per-use rates. You can check which countries are EasyRoam partners. You'll find the Philippines in the Mid-East and Asia section.