Is customer service open or closed today?

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  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Black Friday mentions

Friday Nov 25th......Black Friday? 
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Garry

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Garry,

What do you need? We can most likely help you right here!
(Edited)
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Garry

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Thank you Mathieu, but this requires account changes....

Open or closed and when do they reopen please.
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Garry

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Thanks anyways Bernard.
:-)
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JeremyESQ

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Garry, it is my understanding that you can only pay off a tab after 90 days. If you cancel now, you will likely be assessed the the "outright purchase" price of the phone you got. Bernard, can you clarify?
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Bernard, Official Rep

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You are right Jeremy. Tab can only be paid off after 90 days for active lines. Not that it makes sense for anyone to pay it off early.
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JeremyESQ

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So if a customer cancels within 90 days of activation, any activation credit is forfeited?
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JeremyESQ

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Found my answer.  That is really surprising because it seems to be a loophole to allow people to take advantage of promotional discounts. https://community.koodomobile.com/koodo/topics/activation-credit-to-be-repaid-if-i-cancel-pronto

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