Is anyone still working at Koodo?

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  • Updated 7 months ago
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Its officially been 7 days and I cant get anyone to talk to me. I've tried phoning but can't wait all day on the phone (I've got a day job) and no one is responding to my repeated Facebook PMs. What I need cannot be done on self-serve and the people at the kiosk are useless. 
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  • pissed off and frustrated

Posted 7 months ago

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David, Mobile Master

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They’ve been overwhelmed with recent promotions. You can wait on the line, wait for a response to your PM (remember, each one you send slows the process), or ask questions here.
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Goran, Mobile Master

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What exactly do you need to get done? I'm sorry to hear that it's been that long. There's still a backlog from the 10gb deal, but I didn't think that it would be that long. Unfortunately you'll just have to wait until your messgae gets responded to.
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so in other words if it is a billing issue, the customer shouldn't pay it until they can talk to a csr.. but if the customer can wait for a response from koodo, then will koodo be as gracious to the customer for not paying ?

probably not.
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Bernard, Official Rep

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@Locee, someone reached out to you on Facebook. I believe all is well. Thanks for your patience!

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