Is anyone else getting the message Koodo network is not available on their phones?

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  • Updated 4 years ago
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Brenda McKay

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Posted 4 years ago

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Chad Burr, Mobile Master

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Barring any actual network issues...

First thing to try is powering down your device and removing the battery if possible. Wait a minute and then reinstall the battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Brenda McKay

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Hi, My network is set at automatic they only service providers are Bell, Telus and Rogers.

I have turned off my cell many times now. Another message that I am getting is there is no sim card. This is Moto G cell, so I would say that it is an internal problem maybe. I can access all my contacts, games, phones anything that I have on my cell. Not sure what is going on. I have sent an email to support but that is a one day turn around, not helpful when your phone is not working.

Have no other phone in the house at this moment. Any other suggestions.
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Chad Burr, Mobile Master

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Choose TELUS
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HippieLongstocking

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Hey Brenda!

I suggest going to a koodo kiosk and have them test the sim card.
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Brenda McKay

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Hi, the available network are Bell, Telus and Rogers. I have it set to auto network.

I have turned my cell off and on a few times now. I am now getting a message stating I have no sim card. This is a Moto G cell. I can access my contacts, games photos and anything else that I have on my cell. I have a funny feeling that this may be an internal problem.

I have sent an email to support but the turn around is 1 day not so great when your phone is not working. I have no other phone at the house at this time. Any other suggestions.

Any suggestions.
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Brenda McKay

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Solved took the back off and reloaded the sim card. All is working. Not sure what happen. All is good. Thanks everyone.

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