Is anyone else experiencing loss of service with the update?

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of kaila

kaila

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Spence

Spence

  • 8,354 Points 5k badge 2x thumb
for what phone are you asking about?
Photo of Robert

Robert, Mobile Master

  • 107,040 Points 100k badge 2x thumb
Hello Kaila.

I haven't been experiencing loss of service. An update shouldn't cause this neither.
Photo of Wendy Whalen

Wendy Whalen

  • 84 Points 75 badge 2x thumb
I am dialing *611 to top up my prepaid account and it tells me I am not covered to call out but then tell me to dial *612 to top up which I can't do. Plus the koodo website us updating so I can't use the self serve option online to top up my account. Help!!!
Photo of Wendy Whalen

Wendy Whalen

  • 84 Points 75 badge 2x thumb
Sorry I meant *611 not *612
Photo of grampad

grampad

  • 1,876 Points 1k badge 2x thumb
Sorry Wendy but until the system update is complete we are all in the same situation as you. Unable to access our accounts.
Photo of Wendy Whalen

Wendy Whalen

  • 84 Points 75 badge 2x thumb
Thanks very much for the info :)
Photo of 5s

5s

  • 7,186 Points 5k badge 2x thumb

Hi Windy - I could not log in using my cell phone, but here I am using my desk top

Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey there Wendy!  You will be able to access your account now since the updates to our system is complete :) . Let us know if you need any additional help! 

This conversation is no longer open for comments or replies.