Is a Data setback possible?

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  • Updated 1 year ago
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A brief description of what happened. A few nights ago, my iPhone had a classic issue where the storage usage is inaccurate so I backed up my phone and restore it only to realize that the back up is corrupted and that it cannot restore. So I tried a back up from last month and when that was done, iTunes went ahead and reinstalled the apps that I had from the back up. The problem was that my phone had WiFi on and the phone literally used data INSTEAD, meaning that the starting of downloading the apps used up my data and I didn't realize that because I locked my phone and left it to install the apps. I realized it happened when I saw the 2 messages sent by Koodo alerting me of the data I've used.

So the data I had prior to the event was 380ish around that out of 500 MB.

I should be set back because this was pure backstab because my phone was SUPPOSED to be under the WiFi network as I signed on it from the setup.

I can give Koodo a call but would they be able to do that or I just have to accept it and wait until 26th for my next cycle?

I want to use my data to Snapchat and my Instagram to post clips and pics of my birthday trip this weekend and I can't because of this :L
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JR

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  • not satisfied

Posted 1 year ago

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David, Mobile Master

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How is Koodo responsible for your data consumption? Usually my restores from iTunes include all the Apps, so I'm confused by the data use, period. It is also possible that your phone switched off the Wi-Fi radio when it went to sleep mode.

Additional 100 MB of data (about what you had left) is an additional $5 or less.
(Edited)