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Hi Community I spent an hour on hold yesterday trying to get help with a bill and not once was I offered call back feature. I suppose its the Xmas rush. Will try again earlier than I did yesterday. Also can someone tell me why koodo relies on a robot as an alternative to answering questions than live chat like other companies (maybe not cellphone firms) do? I had selected billing which is grouped with other issues on the dialpad so I dont knwo if majority of business was to with others calling billling. I am not on a plan at present. thanks