Is 4 days before xmas not good time to phone koodo?

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Hi Community I spent an hour on hold yesterday trying to get help with a bill and not once was I offered call back feature. I suppose its the Xmas rush. Will try again earlier than I did yesterday. Also can someone tell me why koodo relies on a robot as an alternative to answering questions than live chat like other companies (maybe not cellphone firms) do?  I had selected billing which is grouped with other issues on the dialpad so I dont knwo if majority of business was to with others calling billling. I am not on a plan at present. thanks
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Micetro Andy

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Posted 7 months ago

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Allan, Mobile Master

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You start off with a robot because a lot of questions can be answered by it and will stop the customer from needing a rep and tying up the line.
What was your question? We may be able to help here.
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Bernard, Official Rep

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What help are you looking for re the bill Micetro? 
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Micetro Andy

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Well I'm fairly sure I'm one of the customers who will have to tie up the line whenver I get my turn as its a billing question. In particular ' why am I being charged a data charge on the day I was beginning a new billing period after a change to my account that was an offer to keep me with koodo and the rep told me I wouldn't be charged for that extra data use as it was during the period of transition. And it wasn't charged on the December bill but appears after all on January's bill. Its one of a few things on the bill not making sense and I think I can only clear it up with a rep from what I've read before and I've asked the robot before and it says to read my bill which is what I did initally! by the way thanks for getting back to me promptly. 
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Bernard, Official Rep

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Is it the $4.50 data usage you are curious about?
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Micetro Andy

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Yes it is. Im not familiar with posting on here, forgive me. I'm not sure if this part is not public anymore? I guess doesn't matter as long as I'm not too specific. Also the $1.93 partial charges I don;t understand as well the previous bill was 33.90 which is what I paid for a few months previous so I thought that bill was a little low as the new offer was to total around $36. So january's bill appears at least $7 high. 
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Bernard, Official Rep

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It is still public, but as you mentioned, without getting into the specifics lots of issues can still be resolved. Only i see your account, that I can ensure you. 

I see what happened now. Looks like you talked to someone the first week of November and they were going to provide a 500mb data add-on. They forgot to put it on your account until you called back on the 13th. I will have the $4.50 waive.

The $1.93 is partial charge for the above mentioned add on which will be $2 every month going forward. Does this help?  
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Micetro Andy

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Nest time I'll go to you guys faster when I can't get through more than 10-15 minutes
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Bernard, Official Rep

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Always come here first, that way you'll never have to wait on the phone. :-) 
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Micetro Andy

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Yes it does. Thanks very much. I thought that it was waived already so I figured its a glitch to be on this bill. So now my bill should be around what I said going forward. 

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