iPhone 5S "no service" abroad

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I just got a new iphone (bought unlocked in the Apple store) and it worked fine as long as I was still in Canada. Am in the Netherlands as of today and I can't seem to get a signal. It shows "no service" all the time and I have tried all the suggestions done by Apple for the problem. Put my sim card in my partners iPhone and it doesn't work either. So it must be a Koodo problem. How can it be solved? Thanks already in advance.
Photo of Sonja Regler

Sonja Regler

  • 70 Points

Posted 4 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 136,982 Points 100k badge 2x thumb
Did you add the international voice roaming add on to your account? It's required for service outside of Canada.
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Unfortinately, Koodo doesn't guarentee services for outside Canada. Best i can do is provide the frequencies Koodo runs on and to verify the frequencies with the roaming carrier over there. If the carrier runs on different frequencies the phone won't work for that network. :(
Koodo runs on HSPA 850/900/1800/1900 MHZ frequencies
Photo of Ivan

Ivan, Mobile Master

  • 95,438 Points 50k badge 2x thumb
The iPhone 5S has all of the worldwide 2G and HSPA frequency bands. She may not get LTE over there with her Canadian iPhone 5S, but she should still be able to roam on any network in Europe providing that Koodo has a roaming agreement with them.