iPhone 4S won't connect

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

My iPhone 4S won't connect to Koodo! It is unlocked I followed the proper procedures and downloaded the latest carrier settings when I restored it through iTunes please help
Photo of Thomas Welden

Thomas Welden

  • 90 Points 75 badge 2x thumb
  • sad

Posted 5 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 201,104 Points 100k badge 2x thumb
Just to be sure.... you followed these instructions?
http://koodomobile.com/en/on/switch2k...

If so try Settings->General->Reset-> Reset Network Settings

If that fails, hold the Power & Home buttons until the Apple Logo appears and then release to do a reboot
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 143,326 Points 100k badge 2x thumb
Also go to settings->general->cellular and make sure that enable 3g is set to on.
Photo of Thomas Welden

Thomas Welden

  • 90 Points 75 badge 2x thumb
I have done all of those things and it still won't get service . I have properly restored and updated my carrier settings the instructions must be outdated though because they suggest a carrier setting of 10.0 when mine is 14.1
Photo of Ivan

Ivan, Mobile Master

  • 96,654 Points 50k badge 2x thumb
I suggest dropping by a Koodo kiosk to try a different SIM card. Yours may be faulty.
Photo of Thomas Welden

Thomas Welden

  • 90 Points 75 badge 2x thumb
I have put my sim in a friends nexus 4 and it obtained signal and worked fine
Photo of Dennis

Dennis, Mobile Master

  • 201,000 Points 100k badge 2x thumb
Ivan is right. It's probably the sim card that is faulty
Photo of Khaleila

Khaleila

  • 4,102 Points 4k badge 2x thumb
Hi Thomas,

Have you tried calling our techs? They'll be able to assist you further by dialing 1-866-995-6636 #6 from a land line.

________________________
If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.