iPhone 3 Year Term Contract Customers Being Ripped Off

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  • Updated 4 years ago
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So yea, as my title states, I feel as though everyone on the "old" iPhone 3 Year Term plans are being ripped off, to put it gently.

If you try to go into the self serve to change your plan to a lower iPhone plan, say your on the 80 and want to go to the 70 or the 60 due to needing a lower cost plan, you can't. Koodo has removed all those plans from their systems and the only way to get on one of them for now is to call retentions and get them to make an "exception" so you can downgrade and stay on the current contract.

I am just wanting to know how many people on here have a 3 Year Term with Koodo and who is upset with this. I figure the more people that are upset that they are getting the "bums rush" with this new change in their plans and the tab, will hopefully get this to the higher ups so they can see how many people are upset and then hopefully correct it.

I for one am seriously on the verge of cancelling my service and then going to a different provider.
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Alcide Robidoux

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Posted 5 years ago

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Marcus Fenix

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Right now, it's still up in the air as to what's happening with the grandfathered accounts that are on a 3 year term. I do know that the big 3 are going to court with the CRTC over this. It's best to wait it out until we have all the facts.
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RudyW

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I doubt there are many folks on 3 year contract plans. Koodo always tried to stay out of the contract games and many on this forum claim it only offered it because apple forces all phone companies to overly subsidize their phones. But all the contract plans were fairly crappy so I don't think many people would have chosen them. Still sucks if yo can't change now.
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Some random Mobile Master, Mobile Master

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We'd be surprised what people would do to get a $179 iPhone5..... like signing bad 3yr deals :P I'd say there are MANY of them out there, sadly!
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Abby Marchand

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does suck.. i signed a 3 year contract with em.. sadly regretting it now.. wish i never signed their stupid contract.. totally ripped off.
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Zaphod Beeblebrox

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Not a rip off if you conciously signed the agreement...

On another note, anyone that currently has an iPhone contract would have been moved to the tab system. This would open up the door to allow plan changes to lower plans.

This happened between February 17th and March 17th of this year. All iPhone contracts were moved to the small tab. This allows you to choose any plan at this point aside from the Tab Large plans (which I won't recommend)
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Mary Schneebeli

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how about tab plans that take 7 years to pay off....RIP OFF!!!!!!
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Zaphod Beeblebrox

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How, exactly, is it a rip off? I would love to know the legitimacy of a company being accused for something.
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Jonathan I, Mobile Master

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You agreed to the terms, my friend. If you wanted to get the awesome Tab plans, you needed to buy the iPhone on the Tab. You want a higher subsidy, you pay more per month.
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Alcide Robidoux

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Yes Jonathan, I did agree to the terms. When I bought my phone on the contract over four months ago. My complaint in this post is not about the contract. It's the fact that now that they removed the plans from the system they have effectively locked people into what plan they currently have for the iPhone for the rest of the contract length.
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Jonathan I, Mobile Master

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Ehh. It's a tough spot you're in.

My solution: let iPhone 3 year customers migrate over to the Tab L plans for the remainder of their term with no Tab Charge?
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Alcide Robidoux

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Now that would be a great solution. Absolutely, just so that we aren't getting dinged a huge amount for lowering our plans so that we can afford it. Good idea Jonathan.
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Alcide Robidoux

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So as it stands for this issue right now, if any customer that is on the 3 Year Term plans and needs to either upgrade to a higher iPhone plan for more data or minutes or downgrade to a lower iPhone plan due to the cost of their current plan, they have to call customer care and ask to speak to retentions as they are the only people at Koodo right now that have access to the grandfathered plans.

I still say that Koodo should either allow the customers on the 3 Year Term to move to Tab Large plan or just allow us to get out of the contract without paying the "ETF". In my opinion (and this is just how I feel) Koodo broke the contract by getting rid of the iPhone plans. We shouldn't be penalized due to Koodo removing the plans that were the only plans available to us while keeping the contract going.
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Marcus Fenix

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You aren't going to get very far with the grandfathered plans. Once a rate plan is expired, it is no longer offered. Koodo does not have a retention department. Sure, they have a cancelation department, but 99% of the time, they will not add on a grandfathered plan, mainly because the access is no longer there.
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Alcide Robidoux

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And normally I would agree with you but I just got off the phone with whatever department Customer Care transferred me to when I asked to speak to retentions and they moved me to the lowest iphone plan that was grandfathered the iPhone 60 plan. So I either got lucky or they still have access to them for the time being.
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Marcus Fenix

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Most likely the latter. The Iphone60 only expired July 14.
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Sonya Rose Falcon

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I signed a three year term too and am very upset as I didnt get the plan that I asked for and now they are saying I am stuck on this plan for the next 2.5 years.
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Jessica Burton

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According to the CRTC rules we can get out of our contracts with no penalty as of last Dec 3, 2012. Do not let Koodo bully you into paying anymore.
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Myke

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That does not apply to 3 year contracts BEFORE Dec 2.
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Zaphod Beeblebrox

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According to the CRTC rules you can get out of our contracts with no penalty as of last Dec 2, 2013 as long as you start a new agreement as of that date. If you read the rules, it would state that. the rules are NOT up to your interpretation.
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Zaphod Beeblebrox

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For those that misunderstand how the code works for contracts signed BEFORE December 2, 2013...here is a post directly from the CRTC site.

"The Wireless Code establishes new standards that all wireless service providers must follow. The Wireless Code applies to all new contracts signed as of December 2, 2013. It also applies to existing contracts that are renewed or extended, or where the key terms are amended, as of December 2, 2013. In addition, the code will apply to all wireless contracts as of June 3, 2015, regardless of when they were signed."

http://www.crtc.gc.ca/eng/info_sht/t1...

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