iPhone Screen won’t turn on but still hear notifications.

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  • Updated 5 months ago
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I got my iPhone 6s from Koodo in August and 4 months later the screen refuses to turn on. It is just black. Although when charged I can hear it ring or when notifications come in. I’ve tried pressing home and side button at the same time.. I’ve tried doing the iTunes reset. And still nothing happens.

Does anyone know what the problem is and how I can fix it?
If I contact koodo will they charge me to repair it? I’ve only had the phone for 6 months now. It stopped working after 4 months.

Thanks.
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mgdk

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Posted 5 months ago

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Paul Deschamps, Mobile Master

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You can bring it to your local apple store and have them look at it and they will let you know what's wrong, Koodo doesnt deal with repairs of Apple products Apple does themselves.
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Frank Piccolo

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There should be no charge as the phone is well under the warranty period.
One thing though is if Koodo follow's Apple's 90 day/2 year warranty. Wth Apple, you get 90 days of phone support. If Koodo follows this, then goto a Koodo kiosk and explain the problem in person.
Don't wait; you've already lost 2 months.
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Dennis, Mobile Master

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There is no point contacting Koodo.  Apple handles all repairs and warranties themselves
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Frank Piccolo

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Even if she bought it from Koodo?
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Paul Deschamps, Mobile Master

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Yep
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Frank Piccolo

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Good to know!
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rikkster, Mobile Master

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There are a couple of methods to revive the screen, I'm guessing the first one is the one you've already tried. Before you try these button combinations, charge your iPhone for about 20 minutes to a half hour. This will ensure the iPhone has enough power to reboot. 

Option 1: Press the home and power button simultaneously until you see the Apple logo. In some cases, you may have to hold this button combination for 10 to 15 seconds until the Apple logo appears. When the Apple logo appears, you can let go of both buttons. 

Option 2: Press and hold the power button for 3 seconds. While continuing to press and hold the power button, press and hold the home button until Apple logo appears. Again, you may have to hold this button combination for 10 to 15 seconds until the Apple logo appears. It may take a couple of tries until you see the Apple logo.

If all else fails, follow Paul or Frank's suggestion and bring the iPhone to Apple.
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Dinh, Mobile Master

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@mgdk:
I would follow the "hard reset" by rikkster first. Normally it would fix software bugs. (Hold down the power button and home for 10-15seconds).

If it doesn't work, you could contact Apple as Paul suggested and get it replaced. As it is under warranty, the free replacement would take properly 15-30minutes at an Apple store.

I am just curious, was there any specific cause to make screen going black? if it was a water damage, then Apple wouldn't replace it for free.
(Edited)
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Frank Piccolo

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Read my post again. It was for an iPad Pro. Cost was (June 2017) 49$ + tax for a total of 56.34 :)  The cost for an Phone is always more expensive but still worth getting AP+ just for the incidentals.
https://support.apple.com/en-ca/ipad/repair/service/express-replacement
(Edited)
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Dennis, Mobile Master

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If you are gonna be rough/accident prone with your devices, it would be more cost effective to not get an Apple product, let alone a new one.
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Dinh, Mobile Master

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@Frank: Ok, was thinking about the replacement of the phone over the year, and thought your ipad repair cost was just for the screen only. Iphone screen replacement (with apple care+ is about $39)
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rikkster, Mobile Master

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@Azure. The reset methods I described earlier are variations of a 'soft reset' or a forced restart. Everything on the iPhone 6s, (e.g. settings, user content), is left intact. A hard reset (restore) or an update is performed differently, requiring iTunes software and a usb connection from an iPhone to a computer. 

iPhone/iTunes use Restore, but only as a last resort. In iTunes, if the iPhone user is given the option to choose Update, iTunes will attempt to reinstall iOS without erasing any settings or user content.

However, if updating doesn't work, it may be necessary to restore the iPhone. Restore is similar to an Android factory reset, in that, the procedure erases all settings and user content and returns the iPhone to a factory default state.
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Dinh, Mobile Master

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@rikkster: I think the "hard reset" = forced restart. I just followed the lingo of some forum out there. https://www.macrumors.com/how-to/force-restart-or-hard-reset-iphone-8-and-8-plus/

I often think that the "soft reset" is a "software reset", where you could do the reset network settings, reset all settings, etc. it was done in Settings --> Reset.

The Restore using iTunes and DFU mode is more like a factory reset/ ios upgrade/recovery mode.
(Edited)
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Robert, Mobile Master

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Don't forget to take an appointment though : https://getsupport.apple.com