iPhone back up to computer using up data on Koodo plan?

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  • Updated 1 year ago
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I have two iPhones a 4 and a 5s on my plan. For some reason whenever we back up the 4s to the laptop it uses all the data allowed for the month. It doesn't use the free wifi at home? Can someone shed some light on this?
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jaws

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Posted 1 year ago

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Sophia, Mobile Master

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The only reason I can think of that the iPhone is not connected properly to WiFi. You should probably "forget" the WiFi connection manually, and then reconnect to trigger it.
(Edited)
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Dennis, Mobile Master

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And turn off data when you are backing up, just in case
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Allan, Mobile Master

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Your phone also uses data over wifi sometimes when the data connection is stronger than the wifi signal. Like Dennis said, turn off your wifi just in case.
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Robert, Mobile Master

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Another reason why that might happen is that your phone, when it connect to the computer, connects to your personal hotspot via USB. That happened to me once. Be sure that your personal hotspot is turned off.
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rikkster, Mobile Master

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Yet another possibility and I think you're referring to the 5s, is that Wi-Fi Assist may be enabled. This feature is enabled by default from the factory. To disable Wi-Fi Assist. Go to Settings > Cellular. Then scroll down and tap the slider for Wi-Fi Assist.

https://support.apple.com/en-ca/HT205296
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jaws

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Thank you all for your assistance and will keep you posted - Jaws