iPhone 7 plus pre order

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  • Question
  • Updated 2 years ago
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I ordered the iPhone 7+ 32G on September 9th, and the description said it will be shipped out November 30th. I was wondering when I might receive my new phone.
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Kristopher Clow

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Posted 2 years ago

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Goran, Mobile Master

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November 30. It could come sooner as Koodo gets more stock but as it is November 30.
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Bernard, Official Rep

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The 7 plus won't be before Nov 30th Kristopher. Apple is short on those. We are reaching out to customers like you to inform you about some options. You should get an a call or text in the next day or so. 
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Fariborz Rabiee

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Dears,
I have placed an order for "Iphone 7 plus" (Black Jet color).

Order Confirmation. Order# - HFO13935823 (KMM57565325V16101L0KM)

And please, would like to know my new exact delivery time ?

Thanks a lot
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Nabil, Employee

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Hi Fariborz,

We contacted the Web store and your order should be shipped by next week. We'd love to give you the exact date however we don't want to give you false hope. Rest assured that once the device has been shipped, you will receive an email with the tracking number.

Thanks
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Fariborz Rabiee

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Dear Nabil, Thanks a lot for your update. I look forward to your next notice, Best regards, Fariborz
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Claire Tolentino

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How to track my order ? HFO15301163 . And how can I change the colour ???
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Mathieu, Mobile Master

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Hi Claire, you will need to contact the webstore by e-mail to do so.
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Bernard, Official Rep

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Folks, if anyone on this thread hasn't been contacted re the iPhone 7 Plus delivery situation, pls let us know, and post your order number for easier look up. Thanks!
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Artem Iefymenko

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They have 7 128GB in stock? Why I didnt receive mine then? 
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Shayne Mott

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It should show a ships by date on the order page and in the order confirmation email you received.
(Edited)
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Nick Brooks

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HFO15294070. I would love to get a call or some confirmation on when i can expect the phone
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Artem Iefymenko

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Same question then. HFO15295520
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Melissa, Employee

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Nick - Your phone was shipped today!
Artem -  Your order is approved for shipping and we will start shipping your model on October 18th once we get the phone in our inventory
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tyler

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This is getting a little ridiculous honestly. Received a call from web store staff yesterday telling me the phone would absolutely not ship any earlier than November 30th. No matter what colour I chose. No iPhone 7 Plus before that date. I decided to cancel my preorder based on that information.

I wake up this morning and check the website and they stated a ship date of October 12-15 for all iPhone 7 Plus.

This is just getting insane. What a completeand utter disaster.
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Bernard, Official Rep

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I don't disagree Tyler! It's a massive pain and we had virtually no control over the changes. It was Apple that told us no iPhone 7+ before Nov 30th. Even their own stores didn't get any stock. Then suddenly they found a way to ship us a few, hence the change of the dates. If there a silver-lining it would the earlier than expected shipping dates.  
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Stephen Knight

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I still have not received shipping date for my order HFO15308160.   Could you please provide me a shipping date for my  Iphone 7 Plus Black?
(Edited)
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Daniel, Employee

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Hi Stephen! This color ships by November 11th. Once shipped, it will take1-3 days. By the way, this ETA is displayed on the phone page before you make the order,.
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Basim Shafiq

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Hi Koodo. I ordered an iPhone 7 Plus Matte Black 32GB and I'm wondering when the phone will ship. So if you could let me know thank you.

HFO15295501

And also if you could email me it because I may not look at this so if you could email me.

BasimShafiq10@hotmail.com
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Kristopher Clow

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The dates keep switching due to delays with Apple. You can check the delivery date on the online Koodo shop.
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Artem Iefymenko

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What delays are you talking about? All carriers have iPhone 7 to sell, as well as Apple store but not Koodo. The only problem everywhere is lack of iPhone 7 Plus.
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tyler

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To anyone wondering about the status of the iPhone orders (7 or 7 plus), I would recommend contacting the Webstore directly. Either by email (a bit of wait for a response) or by phone during their business hours. I did that, and I received incredible service from them. Just my 2 cents.
___________________________________________________
Want to talk to us?
For questions about your order email us at koodo.webstore@koodomobile.com – you’ll get a response quickly. Please include your sales order number in your email message.

If you want to call us about an order you’ve placed, contact us at 1-844 566-3697 Tuesday through Friday, 3pm to 9pm EST.
(Edited)
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Dave Wotton

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Hi i'm still waiting for my phone... i was promised on 2 occasions that they would be mailed out by the 14th of October at the latest.. i am moving house and will not be atr my current address in early November. I was promised the phone would be here before i move.... can you update me please?   Order number: KMM57837243V91374L0KM
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Ranjan, Official Rep

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Hey Dave - let me look into this for you. Will report back once I have some info - hopefully this afternoon.
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Ranjan, Official Rep

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Hi Dave - likely not the answer you're looking for, but we did not receive the quantities we were anticipating from Apple, which is why you still haven't received your order. We've reached out internally to see if we can find a work-around to expedite your shipment. Hoping to have an answer by tomorrow, and once I do I'll update you on the latest status.

Apologies for the delay and hoping we can get this sorted in the next couple of days.
FYI - I've also flagged your moving situation at the end of October so hoping we can still get this to you before then. Fingers crossed.
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Ranjan, Official Rep

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Quick update Dave - we found a work-around! Phone will be shipped out by tomorrow end of day and you should receive it on Thursday.
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Dave Wotton

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Thank you very much!