iPhone 6 not receiving texts from one person

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  • Updated 1 year ago
  • (Edited)
I'm trying to get my grandmother who has a Sony Xperia with Sasktel she receives my messages and her messages show sent but my don't receive her messages. I can receive messages from my parents who have iPhones and my friend who has a Samsung galaxy s7. I've tried restarting my phone and resetting network settings and nothing yet. What could be the problem?
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Amberlea Cawkwell

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Posted 1 year ago

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Daniel Kim, Mobile Master

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Hi Amberlea, try going into Messages and check to see if you accidentally blocked your grandmother's number.
(Edited)
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Amberlea Cawkwell

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Checked that and not blocked.
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Chad Burr, Mobile Master

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Did she recently switch from iphone to android? She may need to unregister from iMessage
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Amberlea Cawkwell

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No this is her first smartphone
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Chad Burr, Mobile Master

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Is it a new smart phone or a phone me down?
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Amberlea Cawkwell

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I just got my iPhone about 4 months ago and my grandma got hers in the summer I believe
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Amberlea Cawkwell

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Just to update got it working again now :) we removed from contacts and added again
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David, Mobile Master

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Question: On which phone (her's or yours) was the contact updated?